If you have a question, then just give us a call or send us a note on the contact us page. Partner and customer support will be the key to our success and so if you have a question, then let us help you.

Are you a software company or do you provide a complete solution?

Yes, Black Hills Software Inc is a Software company that develops and sells pre-packaged, off-the-shelf SaaS applications; primarily through the ServiceNow platform. By leveraging the ServiceNow platform we are able to provide unmatched functionality in the automated locker, parcel and vending industry, our software is native to ServiceNow and so it leverages the investments companies have already made in the platform. Our objective is to help extend and enable the ServiceNow capabilities by delivering point solution software based on our years of experience working and developing technology solutions to solve businesses  problems.

Black Hills Solutions Inc. is a Platform and Services business that engages with clients to provide a complete end-to-end solution which leverages software packages from Black Hills Software Inc, and also provides services to help companies implement and manage our complete solutions. We partner with large scale kiosk, locker and vending machine manufacturers to provide custom and standard hardware which integrates with our software. We partner with select white-label large scale field service providers who enable us to provide a personal touch and white-glove experience at your locations across north america. Black Hills Solutions coordinates the complete solution and bundles it into a platform monthly fee service offering.

Can I just use your software solutions to integrate with my vending machines or parcel lockers?

Yes, it would require some customization, but our software is based on the ServiceNow platform and can connect to any machine that has a web browser. Our software can help you interact through ServiceNow and then send instructions to the controller of your machine to dispense or verify physical controls.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365. (usually)